Tuesday, 11 June 2013

Get More Conversions Through Optimization

By Carrie Serienz


A specially designed experience on a website that has the intention of converting a visitor into a paying customer is what is known in internet marketing as conversion rate optimization (CRO). This term is usually called a CRO, to simplify. Other types of sites use CRO, not only sites that are for financial transactions and e-commerce. Every site should have clear conversion paths to marketing outcomes which contribute to the business.

Most companies are working with a limited marketing budget, so getting the most return on every dollar they spend becomes a top priority. The ROI gained from customers who are returning to your website can be optimized using a retargeting campaign, and that will be much more effective than a basic display ad on the page.

Carefully considering the exact page that an ad leads a potential customer is important, as the conversion rate will be higher if directed correctly, making costs per action lower and campaign ROI will be increased. And that's where website conversion optimization comes in - making sure that every visitor that lands on your site has the highest possible chance of turning into a paying customer.

Create a call to action that is not only highly visible, but that draws attention to itself and uses plenty of cues to lead customers there. The world wide web is not a delicate place.

The placement in the conversion process is not the same for a person who has clicked an ad that took them to your site, than for a person that went right to the homepage. If a visitor is there because of an ad that they clicked, the page should be tailored toward their particular needs. For a newer website, a basic page for all visits that come from non-direct sources will do, but in time, they should be tailored to suit these specialized leads.

These processes need to be constantly evaluated and updated so that the conversion process works optimally for those who visit your website. Visitors are much more likely to convert to buyers when their experience is simple and enjoyable. No matter how people find you they are all searching for the same thing. They want answers to a problem, and you want to prove to them you have their solutions.

Make sure you optimize where the biggest effect will be felt. You must seek out the area that can make the greatest impact. On the final page of the ordering process, a giant conversion rate is good, but if they don't end up on that page, it is a missed opportunity since less people end up on this page than the homepage. Pages that get more visitors are a much better place to start, since more people will see them on the homepage, even if the bounce rater is higher there.

Keep your users interested, trusting in you, and consistently moving through your site in order to eventually make them convert. Those who end up on your page should be able to trust your company, and that will make conversion rates more significant.




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